How can I help?

Open Propagation Journal, go to Settings, and tap "Restore Purchases." Your Lifetime Pro access will be restored automatically through the App Store. Make sure you're signed in with the same Apple ID you used to purchase.

Your data is stored in iCloud and should sync back automatically. First, make sure iCloud is enabled for Propagation Journal in Settings > [Your Name] > iCloud. Give it a few minutes to sync. If data still doesn't appear, try restarting the app. If the issue persists, reach out with your device model and iOS version.

Yes! Since your data syncs via iCloud, simply sign in with the same Apple ID on your new device, install Propagation Journal, and your cuttings, photos, and progress will appear automatically. No export or import needed.

Try these steps in order: (1) Force-quit the app and reopen it. (2) Restart your device. (3) Make sure you're running the latest version from the App Store. (4) If it still crashes, send me an email — I receive crash reports automatically, but knowing your steps helps me fix it faster.

Apple handles all App Store refunds directly. Visit reportaproblem.apple.com and sign in with your Apple ID to request a refund.

Yes. Propagation Journal is a local-first app. All your data is stored on your device and works completely offline. iCloud sync happens in the background when you're connected, but it's not required to use the app.